Terms & Conditions

1. Program Description

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Oscar’s HVAC Services through our website or via our scheduling forms, and have explicitly opted in to receive SMS notifications.

Opt-in is collected via web forms with a dedicated checkbox for SMS consent.

Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

Messages may also include communications related to HVAC service requests, estimates, service updates, invoices, maintenance reminders, and Comfort Care Plan membership when applicable.

2. Cancellation Instructions

You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages.

Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly using the email or phone number provided on this website during business hours.

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you.

Message frequency varies based on your service usage and appointment schedule.

For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction

You must be 18 years or older to participate in our SMS program.

8. Privacy Policy

For privacy-related inquiries, please refer to our Privacy Policy link provided on this website.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

This website (the “Site”) is owned and operated by Oscar’s HVAC Services (“COMPANY,” “we,” or “us”).

By using the Site, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms that may apply to services purchased from Oscar’s HVAC Services.

We may update these Terms & Conditions from time to time. The latest version will be posted on this website.

Submitting a service request through the website does not automatically create a confirmed appointment. Oscar’s HVAC Services will contact you to confirm scheduling.

Estimates and recommendations are based on the information and conditions known at the time of service. Additional or unexpected conditions discovered during diagnosis, repair, or installation may affect the scope, price, or schedule of the work.

Customers are responsible for providing reasonable and safe access to the HVAC equipment and work area.

Payment is due according to the applicable estimate, invoice, payment request, or agreement.

Additional work outside an approved estimate may require additional customer authorization.

Equipment and parts may carry manufacturer warranties that are subject to the manufacturer’s own terms and requirements.

Any warranty provided directly by Oscar’s HVAC Services will be governed by the written terms provided for that service or project.

The Oscar’s HVAC Services Comfort Care Plan is an annual HVAC maintenance membership.

Membership Price

$279 per year unless a different price is clearly disclosed and agreed to before enrollment or renewal.

Included Maintenance

The Comfort Care Plan includes two standard HVAC maintenance visits during each annual membership year.

Repairs, replacement parts, refrigerant, equipment replacement, and other services outside the included maintenance visits are not included unless specifically stated otherwise.

Automatic Renewal

Oscar’s HVAC Services will provide applicable renewal notice in accordance with North Carolina law.

Cancellation

Customers may cancel future automatic renewal by contacting Oscar’s HVAC Services using the contact information provided on this website or another cancellation method provided to the member.

Thirty (30) days’ notice before the renewal date is appreciated so the cancellation can be processed before the next annual charge.

The 30-day notice is a requested courtesy and is not a mandatory minimum cancellation period.

Cancelling future renewal does not automatically terminate the current paid membership term. Membership may remain active through the end of the already-paid annual term.

Unused Visits

Included maintenance visits are intended to be used during the applicable annual membership year.

Unused visits do not automatically roll over into the next membership year unless otherwise agreed to by Oscar’s HVAC Services.

Scheduling

Maintenance appointments are subject to availability. Membership does not guarantee immediate or same-day service.

Customers are responsible for scheduling or cooperating with Oscar’s HVAC Services to schedule their included maintenance visits.

Plan Limitations

The Comfort Care Plan is a maintenance membership. It is not an insurance policy, home warranty, equipment warranty, or guarantee against HVAC equipment failure.

If you need to cancel or reschedule an appointment, please provide as much notice as reasonably possible.

Website forms, email, and SMS are not emergency dispatch services.

For a fire, gas leak, carbon monoxide emergency, electrical hazard, or other immediate threat to health or safety, contact 911, the appropriate utility provider, or another appropriate emergency service.

This Site and the materials available on the Site are the property of Oscar’s HVAC Services and/or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

The Site is provided for personal, non-commercial use. Website materials may not be commercially copied, reproduced, distributed, or exploited without authorization.

Oscar’s HVAC Services may use third-party providers for services such as payment processing, scheduling, communications, website hosting, and analytics.

We are not responsible for the independent privacy practices or availability of third-party websites or services.

These Terms & Conditions are governed by and construed in accordance with the applicable laws of the State of North Carolina.

We may update these Terms & Conditions from time to time. The latest version will always be available on our website with the effective date.

For questions regarding these Terms & Conditions, contact: